Privacy Policy

Effective Date: 20th September 2025
Company Name: Hexagon Highs Transport Sdn. Bhd.

Hexagon Highs Sdn. Bhd. ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Depending on how you use the app, we may collect the following types of information:

• Personal Information: such as name, phone number, email address, or other account details you provide.
• Device Information: such as device model, operating system, app version, and unique device identifiers.
• Usage Information: such as app activity, log data, crash reports, and diagnostic information.
• Location Information: such as GPS or location data, only where required by app features and permitted by you.
• Notification Token: such as Firebase Cloud Messaging (FCM) token used to send push notifications.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide, operate, and maintain the app and related services.
• To authenticate users and manage user accounts.
• To improve app performance, features, and user experience.
• To send alerts, updates, and push notifications.
• To monitor usage, troubleshoot issues, and enhance security.
• To comply with legal obligations and protect our legitimate interests.

3. Permissions and Sensitive Features

The app may request access to certain device features, depending on the functions you use. These may include:

• Location: for location-based features, tracking, or service delivery.
• Camera: for capturing images, scanning QR codes, or uploading media.
• Storage / Photos / Media: for selecting and uploading files or images.
• Notifications: for service alerts, reminders, and operational updates.

These permissions are used only for legitimate app functions and, where applicable, only after your consent.

4. Third-Party Services

We may use third-party services to support our app, such as:

• Google Firebase Cloud Messaging (FCM) for push notifications
• Google Play Services
• Analytics, hosting, or infrastructure providers where applicable

These third-party providers may process certain data in accordance with their own privacy policies.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information only in the following situations:

• With service providers who assist us in operating the app or our business.
• When required by law, regulation, legal process, or governmental request.
• To protect our rights, security, property, users, or the public.
• In connection with a business transfer, merger, acquisition, or asset sale.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of electronic transmission or storage is completely secure.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the app after any changes become effective constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Hexagon Highs Transport Sdn. Bhd.
Website: https://www.hexagonhighs.com/
Email: kc.tan@hexagonhighs.com